# The connection of the SCM Manager instance with myCloudogu failed

**URL:** <https://community.cloudogu.com/t/the-connection-of-the-scm-manager-instance-with-mycloudogu-failed/1130>\
**Category:** SCM-Manager (General)\
**Created:** [April 25, 2023, 10:42am UTC](https://community.cloudogu.com/t/the-connection-of-the-scm-manager-instance-with-mycloudogu-failed/1130 "2023-04-25T10:42:31Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sounthar](https://dub1.discourse-cdn.com/flex013/user_avatar/community.cloudogu.com/sounthar/32/1675_2.png) [@sounthar](https://community.cloudogu.com/u/sounthar)\
**Post date:** [April 25, 2023, 10:42am UTC](https://community.cloudogu.com/t/the-connection-of-the-scm-manager-instance-with-mycloudogu-failed/1130/1 "2023-04-25T10:42:31Z")

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Not able to connect cloudogu platform

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**Author:** ![christoph.loose](https://dub1.discourse-cdn.com/flex013/user_avatar/community.cloudogu.com/christoph.loose/32/1400_2.png) [@christoph.loose](https://community.cloudogu.com/u/christoph.loose)\
**Post date:** [April 25, 2023, 1:05pm UTC](https://community.cloudogu.com/t/the-connection-of-the-scm-manager-instance-with-mycloudogu-failed/1130/2 "2023-04-25T13:05:31Z")

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Hey @sounthar

welcome to the SCM-Manager community!

Could you please try the follow:

1. install the support plugin for SCM-Manager and
2. start a trace via Administration → Support
3. try again the connection to myCloudogu
4. stop the trace
5. download the trace results
6. open the results look for the plugin center connection part and post it here

Please do not post/upload your full trace here.